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What Happened to Veronica 2 and Ash avatars (updated)

UPDATE June 23:

I have edited all my avatars to have unique xrf eyebrow materials and removed ‘female04.anime01.eyebrows02_alpha.xrf’ file completely. Now eyebrow opacity can be used exclusively with the head that avatar comes with and can’t be applied to any other head or clothing product in the catalog. If you wear a product that is designed to use eyebrow opacity as skin composite, that product will turn solid black as it will reference standard avatar eyebrow material which comes without opacity at all.

I did not edit derivable avatars, but they should be safe as they originally came with solid white eyebrow textures.

UPDATE June 21:

The bodysuit product that imvu was testing my avatars with has now been rerated as UFI, (since I do have access pass and they removed it from my inventory). Product id of the bodysuit was 37136028

UPDATE June 19: All three avatars Ash, Ash Tall and Veronica 2 have been rated back to GA and returned to the catalog

Veronica 2 was at a point incorrectly rated as ufi and the sales were reversed, so if she is missing in your inventory, feel free to repurchase it

Apparently there was no other issue, except for the eyebrow one described below.

I am editing my avatar products to have unique xrf files for eyebrows and lashes

……………………..

June 18:

Yesterday two of my products Ash avatar(23090601) and Veronica 2 avatar(44631007) have been rated as ‘UFI’ ‘(unfit) for IMVU’ products by customer service


As you know the default avatar’s look is 100% GA


Yesterday I tried to resolve the issue with on live chat.

I was on chat twice, both times the agent didn’t see anything wrong with the products, then they would send them to be reviewed, but then the avatars would fail the review


Later they finally gave me the reason, which is that certain products (not made by me) will make the avatars appear naked. I was then given an example of one such product.


It is a full body bodysuit derived from this mesh 31473418 (there is nothing wrong with the mesh itself!), but each of the derived product’s materials/xrf files were set to ‘female04.anime01.eyebrows02_alpha.xrf’
which is imvu’s standard material for eyebrows. what happened was when you would wear ANY custom eyebrows together with this bodysuit, it would take on eyebrows’ opacity, skincomposite layer included and then avatar would apper naked. You don’t have to wear any of my avatars for this to happen.

Wearing it with eyebrows 1:

different eyebrows:


Here I derived from the mesh and set all materials to eyebrow material (same thing the creator of the bodysuit did):


Since my avatars come with custom eyebrow opacities then it happens as well


There was absolutely no intent on my side for this to happen or manipulate the products to pass as AP in any way. I am in no way affiliated with whoever created that suit or similar products that are set up to inherit xrf materials.

I also don’t understand why my products would be tested against someone’s product that turns naked once you put on custom eyebrows.

This is example of what my opacities look like:


I asked the agent to release the products back to me so that I could edit them, and they did. I made the eyebrow opacity 100% white. When worn with that product they no longer appeared naked. Then I submitted the products back for review.
Later I got the message that they again failed the review. Veronica 2 got UFI rating, they took money from my balance to issue refunds and removed it from the catalog.


With Ash, they still rated it UFI, but they gave me a final chance to edit it. And I’m hoping to get more answers from them why they failed it and which products they are testing it with.


I’m still hoping to get my products back and dispute this, as I dont see how having custom opacities should be treated as breach of virtual goods policy.
If a creator chooses to use lashes or eyebrows material as their composite textures I also don’t see why I should be held accountable for their actions

Here is the extract from the terms of service which confirms that my products should not be rated UFI as there is clear legitimate use for each of those textures and any part that comes with the avatars.

I’ll post when there are more updates..

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